Terms and conditions

Terms and conditions for PRIVATE CUSTOMERS

1. General definitions and pre-requisites of the agreement

The following terms and conditions apply to

Born Denmark ApS
Rosensgade 11
8000 Aarhus C
Legal reg. number: 38339087
Tissue Establishment name: Born Donor Bank Aarhus
Tissue Establishment number (DKMA-no): 261306
(hereafter referred to as the sperm bank)

and

The Customer
(hereafter referred to as the customer)

in connection with the customer’s purchase or use of donor sperm, access to donor-profile materials and purchase of handling, processing, and storage service at the sperm bank.

These terms and conditions apply to all agreements between the customer and sperm bank regardless of whether the agreement was entered in writing, by order on the sperm bank’s website, spoken agreement, or otherwise. By purchasing donor sperm or other services, the customer legally agrees to the terms and conditions.

The customer is defined as any who enters into an agreement by placing an order with the sperm bank, either with intent to purchase donor sperm, for access to donor profile materials, processing, storage, transport, or other handling of donor sperm.

The final recipient is defined as the woman who is undergoing fertility treatment or simple assisted insemination with the donor sperm.

The responsible healthcare professional is defined as the hospital, fertility clinic, doctor or other healthcare professional who is responsible for the traceability of the donor sperm and is either performing the fertility treatment with the donor sperm, or is the consignee of the distribution of the donor sperm for a private customer (simple assisted insemination, see section 2.4).

When the customer is a private customer, a Third Party Agreement between the sperm bank and the responsible healthcare professional must be concluded to ensure that the sperm bank’s and the responsible healthcare professional’s reciprocal obligations concerning the use of donor sperm are clearly determined and specified.

The customer declares that the donor sperm purchased from the sperm bank will not be sold, redistributed, given away or otherwise handed over to other parties. Similarly, a Pregnancy Slot and/or Right of use (see section 7.4) purchased from the sperm bank must not be sold, redistributed, given away or otherwise handed over to other parties. All distributions of the donor sperm must be made through the sperm bank.

The customer is liable for any and all claims or liabilities that should arise through breach of contract by selling, redistributing, or otherwise entrusting the donor sperm, Pregnancy Slot and/or Right of use to others.

2. Terms of prices, order, payment, withdrawal, etc.

2.1 Prices

The current prices for the sperm bank’s products and services can be found on the sperm bank’s website. Written quotations from the sperm bank are valid for 30 days from the date of the offer.

2.2 Ordering and user account

Ordering of the sperm bank’s products and services is done via the sperm bank’s website, where the customer must create a user with a username and password in order to place an order.

The username and password to the customer’s account are private and may only be used by the user. The user is required to keep the username and password confidential. The customer accepts liability for all orders made using the user account and indemnifies the sperm bank for any claim or loss arising from orders made with the user account by others that have been improperly disclosed the username and password.

The customer is required to provide accurate information when setting up the user account, and to keep the user information, especially all contact details, up to date continually.

Once the customer has made an online order through the user account and has confirmed to have read and accepted the terms and conditions, the sperm bank will send an order confirmation and the terms and conditions to the customer’s email.

2.3 Payment

The following payment terms apply: Prepayment using the payment service on the website.

Payment with credit card: The payment will be withdrawn, when the delivery is shipped.

Payment with bank transfer: The customer must send a proof of the bank transfer before the delivery is shipped.

2.4 Simple Assisted Insemination

As a customer you can choose to go ahead with Simple Assisted Insemination. Before deciding Simple Assisted Insemination as your course of treatment, the sperm bank recommends consulting a doctor or a healthcare professional in order to secure that Simple Assisted Insemination is suitable for you.

Danish legislation requires that the sperm bank only distributes donor sperm units to an approved tissue establishment, a fertility clinic, or an authorized healthcare professional in the country of delivery. In order for the sperm bank to comply with danish legislation, customers ordering units for Simple Assisted Insemination must provide the sperm bank with a Shipping Authorization Form signed by a tissue establishment, a fertility clinic or an authorized healthcare professional prior to the sperm bank’s shipment of the donor sperm.

The tissue establishment, fertility clinic or authorized healthcare professional must be responsible for reporting pregnancy and notifying the sperm bank immediately in case of a suspected adverse event/reaction.

If the Shipping Authorization Form is not filled correctly, by an accepted representative prior to the shipment, the sperm bank will refuse the order

2.5 Cancellation policy

Donor sperm is a fragile product, and neither the nature of the product or the shipping process is suitable for return of the product due to quality, health protection and hygiene reasons. For that reason, cancellation of the order is not possible after dispatch of the donor sperm from the sperm bank.

If the donor sperm has not been dispatched from the sperm bank, the customer has a right of cancellation within 14 days from the conclusion of the agreement by the customer’s placing of the order.

After expiration of the 14-day cancellation period, the sperm bank moreover offers to buy back donor sperm units that the customer has purchased from the sperm bank at 75% of the purchase price excluded tax (only if not already dispatched).

When ordering storage services, the customer has a right of cancellation within 14 days from the conclusion of the agreement by the customer’s placing of the order. The customer must pay a proportionate amount equal to the storage costs for the period during which the storage services have been provided to the customer.

By cancellation of a purchase of donor sperm or storage services the sperm bank will refund all amounts due, including any freight costs received from the customer, without undue delay and within 14 days from the date on which the sperm bank has received notice that the right of cancellation is exercised.

If the customer wishes to exercise the right of cancellation, the customer must make any other unequivocal statement setting out her/his decision to cancel the order by e-mail (salg@borndonorbank.dk) or by using the Standard Cancellation Form on the sperm bank’s website.

3. Terms of delivery, deficiencies and dry shippers

3.1 Ownership

Delivered donor sperm remains the property of the sperm bank until the sperm bank has received full payment from the customer for the total price of the donor sperm, including payment for transport and delivery.

The dry shippers and associated boxes are the property of the sperm bank and must be returned to the sperm bank. Further conditions regarding dry shippers are designated under section 3.7.

3.2 Delivery

Unless otherwise agreed, the sperm bank will dispatch (i.e. transfer to a shipping company) ordered donor sperm on the date chosen by the customer when placing the order.

The sperm bank may store ordered donor sperm for up to 30 days from the order date at no additional cost. After 30 days from the order date, the donor sperm passes to storage services (see further details in section 4) and will be payable according to the current storage prices. Current storage prices can be viewed in the price list on the sperm bank’s website. Without prejudice to section 2.5 regarding Cancellation Policy, payment for storage is not refundable.

The sperm bank is responsible for the donor sperm quality until it reaches the delivery address. See further details in section 3.5.

The donor sperm will be delivered between 8 AM and 5 PM on the agreed date of delivery.

By delivery, the tissue establishment, fertility clinic or authorized healthcare professional designated by the customer must investigate whether the delivered donor sperm meets the promised quality, and whether the dry shipper is unopened and intact. The tissue establishment, fertility clinic or authorized healthcare professional must provide a documented check that the shipment, including transport conditions, packaging, labelling, documentation and associated samples comply with Directive 2004/23/EF of European Parliament and of the Council of March 2004 on setting standards of quality and safety for the donation, procurement, testing, processing, preservation, storage and distribution of human tissues and cells (tissue directive).

3.3 Handling of donor sperm

The customer is advised that donor sperm is a fragile product. For this reason, it must be strongly emphasized that the shelf life of the frozen donor sperm is dependent on the storage facilities. The donor sperm can be destroyed and unsuitable for use if the instructions for its use are not followed closely, including if it is not used immediately after thawing.

3.4 Packing list

Every shipment from the sperm bank contains a shipping list with the following information/attachments:

• Order review
• Description of the product, including information on the motility of the donor sperm
• Instructions and restrictions for use of the product
• Guidance on reporting pregnancy and suspected serious adverse events that may relate to the quality or safety of donor sperm
• Safety instructions regarding handling and risks associated with shipping with liquid nitrogen (LN2) or dry ice
• Donor characteristics, attestation of test results according to applicable tissue legislation
• Single European Code(s) (SEC)
• Instructions for returning the dry shipper.

3.5 Delays

If the donor sperm is not delivered in a timely manner, and only if the donor sperm due to the delay does not meet the quality requirements, the sperm bank will free of charge send a new delivery of the ordered donor sperm, or from a similar donor in the event of donor sperm from the selected donor being sold out, provided the delay is due to circumstances borne by the sperm bank, including the shipping company’s delay. A condition for this is that the donor sperm has not been used for treatment, and that the delayed donor sperm is returned to the sperm bank in the dry shipper. Section 3.6 further details claims in cases of issues or defects. The sperm bank disclaims any liability for direct or indirect loss related to the delay, and the customer accepts that no claim can be made on this basis.

3.6 Deficiencies

Upon receiving the shipment from the shipping company, the responsible healthcare professional must ensure that a documented investigation into the status of the dry shipper and associated box is carried out immediately, ensuring that they are unbroken and intact, checking for defects, issues, missing items and additionally ensuring that the donor sperm meets the quality requirements. If this is not the case, the customer is required to immediately make a claim to the sperm bank.

If the dry shipper or the donor sperm has deficiencies that could not be found during delivery, the customer is required to make a written claim to the bank within 7 days of the deficiency being found, but no later than 14 days after receiving the shipment, otherwise the customer’s right to claim is forfeit.

The sperm bank is only responsible for any donor sperm deficiency or damage to the dry shipper/box if caused by maladministration attributable to the sperm bank or shipping company.

If the customer has made a written notification to the sperm bank of discovered deficiencies of the donor sperm, for which the sperm bank is responsible, the sperm bank will replace the donor sperm with equivalent sperm unit(s) from the same donor (or from a donor in the same donor category in the event of sperm from the selected donor being sold out). If the sperm bank exchanges the donor sperm within 14 days of the sperm bank being informed of the issue/defect, the customer is unable to direct further claims to the sperm bank, such as for instance a deduction in price or termination of the contract.

3.7 Dry shippers and associated boxes

The dry shippers and their boxes are the property of the sperm bank. The customer is obligated to return the dry shippers and boxes without undue delay and in the same condition as they were delivered. Dry shippers must be returned within 7 or 14 days according to the chosen durability of the tank when placing the order. Instructions for return are included in the delivery with the packing list. If the dry shipper is not returned in a timely manner, the sperm bank is entitled to charging for the value of the dry shipper, or for rent of the dry shipper until returned.

The sperm bank is entitled to demanding compensation for the value of the dry shipper/box if these are damaged or lost during the time from delivery of the shipment at the customer until the shipping company picks it up for return shipment to the sperm bank.

If multiple customers are to have donor sperm delivered to the same address (e.g. to a fertility clinic), the sperm bank is entitled to consolidate shipments to multiple customers in the same shipping container. Such customers assume joint and several liability in being responsible for the return and value of a new dry shipper/box in case of damage or loss.

The sperm bank notes that liquid nitrogen (LN2) and dry ice can cause frostbite if not handled correctly. Before opening the dry shipper, the customer is obligated to read the enclosed safety instructions on handling and risks associated with liquid nitrogen (LN2) or dry ice enclosed. The sperm bank disclaims any responsibility for any damage caused by liquid nitrogen (LN2) and dry ice.

4. Genetical screening – GeneMatch

Born offers genetical screening trough the product “GeneMatch”. GeneMatch aims to limit the risk of having a genetic sick child conceived with donor sperm from Born.

Storage service for 12 months is included in the price when purchasing GeneMatch. Donor sperm units are not included in GeneMatch and must be purchased separately. Born cannot guarantee availability on matched donors or that the donor has not reached the quota limit.

The storage service included in GeneMatch cannot be exchanged to other products or refunded. When the storages period expires after 12 months, Born general terms for storage services applies.

“Incompatibility is observed”: In the event of GeneMatch resulting in “incompatibility is observed”, Born reserves the right to refuse to distribute donor sperm units on the tested donor to the Customer.

Born offers to exchange donor sperm units to another donor, in the same donor category and unit type, if GeneMatch results in “Incompatibility is observed” without charge. A new GeneMatch screening can be bought with 50 % discount on the exchanged donor.

If the Customer does not wish to exchange unit to another donor, Born offers to buyback units from storage in accordance with Born general terms on buyback of units from storage.

If the Customer fails to follow the given instructions and causes the test to be inconclusive, either by intent or negligence, the Customer is responsible and Born will not reimburse the price paid.

Born cannot guarantee that the Customer and the chosen donor does not carry mutations in other genes than those screened in GeneMatch. Born disclaims any liability and responsibility for conceiving a genetic sick child whether the mutation has happened spontaneously or through a shared mutation no discovered in GeneMatch.

5. Terms and conditions regarding storage

5.1 Storage

The sperm bank offers to store donor sperm purchased in the sperm bank or the customer’s own sperm, including sperm from a known donor, in a storage under the customer’s name. The sperm is stored frozen under suitable conditions. The sperm is expected to be able to be kept fully alive and stored indefinitely in the frozen state.

Current prices are shown in the price list on the website. Without prejudice to section 2.5 regarding Cancellation Policy, payment for storage is not refundable.

Circumstances due to force majeure or similar occurring during the term of the agreement, such as strike, war, natural disasters, etc., which result in damage or loss of the sperm, will not be compensated.

If donor sperm in the storage is lost due to other circumstance for which the sperm bank is responsible, the sperm bank will replace the damaged/lost sperm units with an equivalent number of sperm units from the same donor or a donor in the same donor category, if donor sperm from the ordered donor is sold out. Other circumstance, for which the sperm bank is responsible, shall only be compensated by an amount corresponding to the price paid for the handling and testing of the sperm, as well as the storage costs for the remaining part of the contract period. Other possible direct or indirect losses are not compensated.

Should the sperm bank during the course of the agreement, for whatever reason, be unable to continue the storage service, the sperm bank is required to comply with applicable EU directives and the Danish Tissue Act (Vævslov) to ensure the storage will be taken over by another tissue establishment for continued storage service. The customer will be notified of this by email or letter sent to the last known address.

The customer may at any time cancel the storage service, and the storage is automatically considered to be cancelled when there no longer is any sperm stored in the storage. Prepaid storage fees are not refunded.

If the customer wishes to cancel the storage service, the sperm bank must be notified in writing. The customer must at the same time notify the sperm bank whether any sperm units stored in the storage are to be transferred (distributed) to another tissue establishment’s/healthcare professional’s care and responsibility at the customer’s expense, or to be discarded. The units can only be distributed to another authorized tissue establishment/healthcare professional, who undertakes the obligation to ensure traceability under a contract made with the sperm bank. Any transfer (distribution) must be made by the sperm bank by a shipping company chosen by the sperm bank.

The customer is responsible for notifying the sperm bank prior to the expiry of the prepaid storage period. The sperm bank will not consider the storage permanently expired without previously having tried to notify the customer by email to the last known email address. If the customer does not respond within 1 month of the email being dispatched, the sperm bank will consider the storage permanently expired.

Unless other written agreements between the customer and sperm bank are made, the storage service shall automatically expire in the event of the customer’s death.

At the expiration of the storage service for whatever reason, the donor sperm in the storage are surrendered to be the sperm bank’s property, and sperm units supplied by the customer (Personal Storage and Known Donor Storage) are discarded unless other written agreements are made between the customer and the sperm bank.

The customer is required to keep the contact details in the user account up to date on a regular basis. The sperm bank is not responsible if the customer has failed to keep the sperm bank informed of change in address.

5.2 Buyback and exchange policy for sperm unit in storage

The sperm bank offers to buy back donor sperm units that the customer has purchased from the sperm bank and stored in the sperm bank’s storage at 75% of the purchase price excluded VAT. This offer for buyback is valid for 24 months from the date of purchase. The buyback offer also applies to donor sperm units in storage sperm from quarantined and permanently blocked donors and from donors that have reached the nationally defined limits for number of children/families per donor, or the sperm bank’s established quota limit (see section 6.3 and 8.4). The offer is conditional upon the donor sperm units having never left the sperm bank.

Prepaid storage fees are not refundable.

The sperm bank offers to exchange donor sperm units stored in the sperm bank’s storage from quarantined and permanently blocked donors and from donors that have reached the nationally defined limits for number of children/families per donor, or the sperm bank’s established quota limit. In these cases, exchange to donor sperm units of the same sperm type (IUI to IUI and ICI to ICI) from another donor in the same donor category is free of charge. Should the customer wish to exchange to another donor category or type, the sperm bank will not refund any possible price difference in the customer’s favor. If there is a price difference in the sperm bank’s favor, the customer will be charged this difference.
For all other exchanges of donor sperm in the sperm bank’s storage the customer is referred to sell back the sperm units at 75% of the purchase price excluded VAT and then make a new purchase on the website.

The sperm bank offers to buy back Pregnancy Slots which have not resulted in a liveborn child at the full price paid for the Pregnancy Slot.

A purchased Right of use can, as a rule, not be sold back, unless the donor is permanently blocked.

The sperm bank reserves the right to change the terms and conditions of the buy-back and exchange policy without notice. Refer to the current terms and conditions on the website.

6. Pregnancy Slot and Contract

6.1 You acknowledge that, due to the limitations following national quota restrictions, donor sperm from a specific donor may only be purchased in combination with a Pregnancy Slot. This means that you have the right to conceive as many children (a family) with the donor stated in present contract as you want.

6.2 In order to allow BORN Donor Bank to keep track of pregnancies, and as per Danish regulation guidelines, you must report any pregnancies and/or miscarriages in connection with treatments using the donor sperm supplied by BORN to the Clinic treating you.

6.3 Provided the Clinic treating you documents and confirms that treatment with donor sperm purchased under the Pregnancy Slot has not resulted in a pregnancy and that all purchased donor sperm from the donor in question has been used, you may within 2 years of the date of present contract claim a refund of the price paid for the Pregnancy Slot (but not for the purchased donor sperm). We do not offer a swap to a different donor.

6.4 Each family can hold a maximum of one (1) Pregnancy Slot at any one time.

6.5 In accordance with national law and in order to adhere to the national quotas and keeping track of usage of a donor, embryo donation can only occur following approval from Born Donor Bank.

7. Customer’s obligations after fertility treatment

7.1 Report pregnancy to the sperm bank

The customer is obligated to ensure that the sperm bank is notified within 14 days of a viable pregnancy being detected. This is in order for the sperm bank to ensure that the nationally defined quota for pregnancies/children per donor and the sperm bank’s internal guidelines are not exceeded. See further in section 8.4

The customer must inform the responsible healthcare professional of any viable pregnancy within 14 days of it being detected. The responsible healthcare professional must then immediately report the pregnancy to the sperm bank.

Furthermore, the customer must inform the responsible healthcare professional if the pregnancy is terminated (due to, for example, stillbirth, pregnancy outside the uterus, spontaneous or provoked abortion, etc.) within 14 days of a termination of pregnancy being detected. The responsible healthcare professional must then immediately report the termination of pregnancy to the sperm bank.

The responsible healthcare professional must make the report using Pregnancy Report Form the sperm bank’s website, or by sending an email to: salg@borndonorbank.dk with the following information:

• Report of pregnancy/report of termination of pregnancy
• Order number
• The final recipient’s (the customer’s) name and contact information (e-mail, telephone number) and country of residence
• Country of treatment
• Donor name and SEC code
• Any information regarding twin/triplets and sibling pregnancy (if the final recipient or one in the couple already has a child or more children with the same donor).

7.2 Pregnancy Slot and Right of use – a special obligation for the customer to report the result of each insemination to the sperm bank

In case of treatment with donor sperm with a Pregnancy Slot and/or Right of use, the customer has a special obligation to keep the sperm bank informed of any outcome of the treatment. The customer must inform the responsible healthcare professional in order to ensure that the healthcare professional sends the report.

A report form must be sent using the Pregnancy Slot Report Form the sperm bank’s website, or by sending an email to: salg@borndonorbank.dk

The following must be reported to the sperm bank:

• Positive results of treatment should be reported to the sperm bank within 14 days of the pregnancy being detected
• Negative results of treatment should be reported to the sperm bank no later than 3 weeks after treatment
• If pregnancy has been terminated (due to, for example, stillbirth, pregnancy outside the uterus, spontaneous or provoked abortion, etc.), this should be reported within 14 days of a termination of pregnancy being detected

The customer gives the sperm bank the right to contact the customer or responsible healthcare professional directly to obtain information about the outcome of treatment if the information is not received from the customer/ responsible healthcare professional.

7.3 The sperm bank’s procedures when a sperm donor has reached a quota limit

When a sperm donor has reached the quota limit according to the national regulations and/or the sperm bank’s internally established quota, the donor sperm from this sperm donor may not be used. This also applies to customer purchased donor sperm units stored in the sperm bank storage. See further about the quota limit in section 7.4. The donor sperm may eventually – and only if in accordance with applicable national rules in the country in question – be used for siblings from the same donor, if the customer or her partner has a donor child from the donor already.

The customer is obligated to ensure that no treatment is performed with donor sperm from a donor that has reached the quota limit by checking the list published on the sperm bank’s website under “Restricted and limited donors”.

The customer is advised that the quota information on the website is purely indicative. The sperm bank disclaims any responsibility for failures to report pregnancies, double reporting of pregnancies, or if pregnancies in any other way have been reported in error. Likewise, the sperm bank disclaims any responsibility if a stipulated quota limit in the country in question must be calculated differently, or if the sperm bank does not know the calculation method of the country in question in relation to the quota limit.

The customer may, under specified conditions (see section 5.2), sell back purchased donor sperm units when the sperm donor has reached a quota limit, provided that the donor sperm units are in the sperm bank’s storage and has not left the sperm bank’s property. Units that have left the property of the sperm bank cannot be sold back, and the customer is obligated to discard them.

7.4 Adverse events – reporting and handling of cases where there is a suspicion of inheritance and infection risk

Despite extensive screening and testing of both donor and donor sperm, there will always be a risk that an infectious or hereditary disease could be transferred from the donor sperm to the customer or donor child. See further on screening and testing in section 8.1.

If the customer experiences a serious adverse reaction during fertility treatment, or later develops an illness which could be related to the quality or safety of the donor sperm, the sperm bank must be notified of this in writing as soon as possible. This also applies if the donor child, which has come from fertility treatment with donor sperm from the sperm bank, is born with, or develops a disease which may be related to the donor sperm, including hereditary or infectious diseases, syndromes, maladies, etc. This is necessary in order for the sperm bank to take appropriate action regarding the final recipient, the donor, other customers/recipients, authorities, etc.

The customer is thus required to immediately notify the responsible healthcare professional in the event of, for example, illness, developmental defects, or serious malformations in a donor child either during pregnancy, birth, or later during the child’s upbringing, and where this could be attributed to genetic conditions in either the customer, the donor, them both, or in circumstances that may indicate that the donor sperm may have been contaminated with infection germs.

The responsible healthcare professional must send a notification of suspected adverse events/reactions via the Adverse Reaction Form on the sperm bank’s website. The customer can also choose to fill in the Adverse Reaction Form herself and send it directly to the sperm bank.

When a comprehensively filled out report form has been received by the sperm bank, the sperm bank will immediately send a confirmation of the notification.

The sperm bank does not consider the adverse event/reaction to be reported prior to the confirmation being sent from the sperm bank.

The customer must cooperate with the sperm bank and provide all necessary information in order to make a diagnosis, and to investigate whether the adverse event originates from the sperm donor. The customer accepts that the sperm bank, The Danish Patient Safety Authority and the responsible healthcare professional communicate directly and exchange information about the condition of the customer and the child for the purpose of this investigation. The customer agrees to give the sperm bank access to relevant information from the medical records of the customer and the donor child. The customer also agrees that the customer and the child will provide necessary blood samples to make the diagnosis.

It is the responsibility of the responsible healthcare professional to notify the customer of any adverse events and to refer the customer to genetic testing or medical consultation if relevant.

7.5 Quarantine and permanent blocking in adverse event cases

If the sperm bank receives a notification of an adverse reaction/event, the donor sperm will, if deemed appropriate, be quarantined while an investigation into whether the origin of the adverse reaction/event stems from, or is related to, the donor sperm, is carried out. During quarantine, the donor sperm must not be used – not for siblings either. If the donor is quarantined, the sperm bank is obligated to cancel or postpone confirmed orders of donor sperm from this donor.

When the investigation is completed, the donor sperm will either be permanently blocked or released from quarantine.

If a donor is permanently blocked, the donor sperm may not be used. However, for use in Denmark, the donor sperm can under certain conditions be used for siblings from the same donor, if the customer has a donor child with the donor already. The responsible healthcare must send a written consent from the customer with her acceptance of the risks and potential consequences of using the specific donor.

Outside of Denmark, further restrictions may apply to use of a permanently blocked sperm donor for siblings. The sperm bank requires a written statement from the responsible healthcare professional to ensure that fertility treatment with donor sperm from the permanently blocked donor may take place in accordance with the national jurisdictions in the field.

When a donor is put into quarantine, the sperm bank will dispatch a notification by email to all relevant accepted and/or delivered orders of donor sperm from the donor concerned. In addition, the sperm bank will dispatch a further notification by email of the suspension of the quarantine, or permanent blocking of use, when the investigation has concluded. If the sperm donor is put under permanent blocking, the notification contains further information from the sperm bank regarding the terms on possible use of the donor sperm for siblings and informed consent.

Customers who have sperm units from a sperm donor under quarantine in storage in the sperm bank, will be advised of this in the event where the customer requests shipment of sperm units from the donor during a period in which the donor is under quarantine. Customers with sperm units in storage from a sperm donor subject to permanent blocking shall be notified of this when the investigation is completed.

The responsible healthcare professional is obligated to ensure that the customer receives relevant notifications of quarantine, release from quarantine, and permanent blocking.

The sperm bank will dispatch the notification regarding quarantine, release from quarantine and permanent blocking to the email of the responsible healthcare professional.

Notifications regarding a permanent blocked sperm donor will also be sent directly to the customer’s email address.

The customer agrees that the sperm bank may send notifications to all email addresses that the customer has disclosed to the sperm bank when placing the order, including contact details of the customer and of the responsible healthcare professional from the customer’s user account in the sperm bank and from a Shipping Authorization Form, a Third Party Agreement etc. as well as email addresses disclosed to the sperm bank at the time of information of an adverse event/reaction. The customer agrees to keep the sperm bank informed of any changes in relevant contact information, including the email address of the responsible healthcare professional.

The sperm bank also publishes a list of all sperm donors currently under quarantine or subject to permanent blocking on the sperm bank website, under ”Restricted and Limited Donors”. Prior to every fertility treatment with the donor sperm, the customer is required to ensure that treatment is not carried out with donor sperm placed under quarantine, or permanent blocking, by examining the list on the sperm bank’s website.

The sperm bank offers to exchange units of donor sperm stored in the sperm bank storage, if the donor is put under either quarantine or permanent blocking in accordance with the conditions specified in section 5.2.

The sperm bank offers to exchange units of donor sperm that have been delivered to the customer or left the property of the bank, if the donor is put under either quarantine or permanent blocking, to donor sperm units of the same sperm type (IUI to IUI and ICI to ICI) from another donor in the same donor category. It is a prerequisite for exchange that the donor sperm units have been stored properly in accordance with applicable procedures, either in a continuously cold dry shipper (it is noted in the packing list provided how long the dry shipper can remain cold), or stored at an authorized tissue establishment with authorized storage procedures for sperm.

8. Donor categories

It is possible to choose donors in the following 3 donor categories from the sperm bank: ”No ID-release” donor (without a profile), ”ID-release, donor’s decision in 18 years” (with a profile) or ”ID-release” donor (with a profile). The following terms apply to the respective donor categories.

The customer is responsible for verifying that the customer under applicable national laws is permitted to obtain and use donor sperm of the ordered category.

8.1 No ID-release (without a profile)

The customer will be able to get the following basic information about the donor: Race, ethnicity, eye colour, hair colour, height, weight, blood type and occupation/education. It is not possible to get a donor profile in this category, but a brief description of our employees’ impression of the donor and a look-alike image of a known person with similar looks are available. For some of the “No ID-release donors” a childhood photo will be available (only donors that have specifically consented to the release of a childhood photo).

By choosing a donor without ID-release, the customer must accept that it will not be possible to learn the identity of the donor. There must be no attempt at any time to locate or seek the donor, donor’s children or other family. If the customer should initiate or assist in tracing the donor, donor’s children or other family despite the mandatory terms in the contract, the customer is required to indemnify the sperm bank and the donor for any claim raised against the sperm bank or donor due to this, whether the trace is successful or not.

8.2 ID-release, donor’s decision in 18 years (with a profile)

The customer will receive a donor profile consisting of 8-15 pages of personal information about the donor in addition to the basic information. The information includes the donor’s background, education, family relations, interests, hobbies, personality, detailed information about appearance, facial features and body build, staff assessment, photos of the donor during childhood and a handwritten greeting, etc.

By choosing a donor in the donor category ”ID-release, donor’s decision in 18 years”, the donor does not have to decide whether his identity is going to be released until a donor child upon reaching 18 years of age contacts the sperm bank wishing to contact the donor. The donor has agreed that the sperm bank (or a professional third party which has been given the assignment by the sperm bank) may contact the donor to inquire whether his identity may be disclosed to a donor child that has reached 18 years of age and contacted the sperm bank to request contact with the donor.

Documentation proving that the child is a result of donor sperm from the donor concerned is required. The sperm bank may demand a DNA-test to clarify this. It is also required that the pregnancy regarding the donor child in question was reported to the sperm bank as described in section 6.1.

Only if the donor unconditionally indicates to the sperm bank that they agree, will the sperm bank assist in establishing/communicating contact between the donor child and donor. An example of this could be the sperm bank releasing the donor’s identity in the form of name, date of birth, and last known address to the donor child, after which the donor child initiates contact. If the donor wishes, the contact can also remain anonymous.

If the donor does not wish the child to know his identity or have any anonymous contact with the child, the donor will remain unknown to the child. The donor identity is not disclosed if the donor has passed away, and therefore has no option to decide whether to disclose his identity if a donor child upon reaching the age of 18 inquires at the sperm bank wishing for contact.

If the donor does not wish the donor child to know his identity, or if the donor has passed away, the donor’s anonymity must be respected, and the same terms and conditions as noted under the section “No ID-release” (without profile) apply.

The donor child’s parents cannot at any time obtain identifying information about the donor from the sperm bank.

To cover the costs of contacting the donor and possibly establish contact between the donor child and donor, including possible facilitation of anonymous contact and determining whether the donor child is a result of treatment with donor sperm from the donor (possible DNA-test), an administrative fee must be paid when the donor child inquires after reaching 18 years of age.

As the sperm bank is only obliged to keep information about the donor for 30 years, the sperm bank does not guarantee that the sperm bank can assist in establishing contact between the donor child and the donor later than 30 years after the pregnancy with the donor child in question has been reported to the sperm bank.

8.3 ID-release (with a profile)

The customer will receive a donor profile consisting of 8-15 pages of personal information about the donor in addition to the basic information. The information includes the donor’s background, education, family relations, interests, hobbies, personality, detailed information about appearance, facial features and body build, staff assessment, photos of the donor during childhood, and a handwritten greeting, etc.

By choosing an ID-release-donor the sperm bank (or a professional third party which has been given the assignment by the sperm bank) will, when the donor child reaches the age of 18, and only upon the donor child’s request, assist in establishing/communicating contact between the donor child and the donor. An example of this could be releasing the donor’s identity in the form of name, date of birth, and last known address to the donor child, after which the donor child initiates contact.

Documentation proving that the child is a result of treatment with donor sperm from the donor concerned is required. The sperm bank may demand a DNA-test to clarify this. It is also required that the pregnancy regarding the donor child in question was reported to the sperm bank as described in section 6.1.

Although the donor has committed to a personal meeting with the donor child for approximately 1 hour in duration, the sperm bank cannot guarantee or be held responsible for whether the donor will consent to any meetings or other means of contact with the donor child after the child has reached the age of 18. In addition, the sperm bank cannot be held responsible if it is not possible to locate the donor despite releasing the name, date of birth and last known address.

In the event of the donor’s passing, and the sperm bank being aware of this, the donor’s identity will not be released to the donor child. If the donor has passed away, the customer accepts to respect the anonymity of the donor, and that the same terms and conditions as noted under the section “No ID-release” (without a profile) apply.

The donor child’s parents cannot at any time obtain identifying information about the donor from the sperm bank.

To cover the costs of contacting the donor, and possibly establish contact between the donor child and donor and determining whether the donor child is a result of donor sperm from the donor (possible DNA-test), an administrative fee must be paid when the donor child inquires after reaching 18 years of age.

As the sperm bank is only obliged to keep information about the donor for 30 years, the sperm bank does not guarantee that the sperm bank can assist in establishing contact between the donor child and the donor later than 30 years after the pregnancy with the donor child in question has been reported to the sperm bank.

9. Donors and donor sperm

9.1 Approval and screening of donors

The sperm bank selects and screens the donors in accordance with applicable quality and safety standards, as stipulated in applicable EU directives regarding human tissue and cells, and as implemented in the Danish Tissue Act (Vævslov). The purpose is to exclude donor applicants with disease germs, infectious diseases, genetic diseases, etc., which could pose a risk of illness to the customer or donor child.

Donor applicants are subject to a comprehensive approval process following applicable regulations, Danish Patient Safety Authority/Health Authority recommendations, and the Sperm Bank’s internal standards. The selection criteria include donor age, assessment of risk behavior, donor interviews, questionnaire responses, review of the medical history of the donor and donor’s family, a physical examination performed by a medical practitioner and – if required – assessment by the sperm bank’s specialist doctor in genetic. The screening process includes sperm, blood, and urinalysis for the testing of sperm quality and for a wide range of infectious and genetic diseases which are listed on the sperm bank’s website. In addition, donors are evaluated, physical examined and tested for infectious diseases on an ongoing basis throughout the donor period.

Donor sperm may be released either by a Nucleic Acid Test (NAT) or following a minimum of six months (180 days) of quarantine and a negative re-test for infectious diseases.

The customer must not carry out testing or genetic marker analysis of donor sperm from the sperm bank without the sperm bank’s prior written consent.

The customer accepts, that in spite of the sperm bank’s compliance with all regulations concerning investigations, screenings and tests for a large number of infectious and hereditary diseases and conditions in the donor and donor sperm, there will always be a risk of an infectious or hereditary disease being transferred from the donor sperm to the customer or donor child. This is a basic condition with biological material, which sperm is.

Despite careful investigations into genetic diseases, a certain risk of diseases stemming from the sperm donor’s genetic conditions. All people have, to a greater or lesser extent, disease genes that alone or in combination with another’s genes can cause a genetic disease in a child.

The sperm bank makes no guarantees and disclaims every responsibility in regard to transmitting of infectious or hereditary diseases. If it should emerge and be documented that an infectious or hereditary disease has been transmitted through the donor sperm to the customer or the child, the sperm bank will only refund the customer what corresponds to the direct cost of purchase of the donor sperm.

9.2 Preparation and quality of the donor sperm

The sperm bank prepares and handles the donor sperm in accordance with the recommendations of the Danish Patient Safety Authority/Health Authority on standards for hygiene, safety and labelling aimed at minimizing risk for any contamination, labelling errors or exchanging of donor sperm.

Despite the above measures, there will always be a minimal risk of contamination, labelling errors, or exchanging of the donor sperm. The sperm bank makes no warranties and disclaims any liability in this regard. If it should emerge and be documented that the donor sperm has been contaminated, mislabeled, or exchanged through an error by the sperm bank, the sperm bank will only refund the customer what corresponds to the direct cost of purchase of the donor sperm.

The sperm bank assesses the sperm cells in accordance with the sperm bank’s standards for sperm quality/progressive motility. The quality of the IUI units is at either minimum MOT 20 million/ml. or minimum MOT 10 million/ml. IUI units contains 0,5 ml. As regards the quality of the ICI units, the sperm bank guarantees minimum MOT 20 million and minimum 1 ml. seminal fluid. ICI units are intended for simple assisted insemination without prior purification. If an ICI unit is purified, the sperm bank does not guarantee the motility, and the customer cannot complain about a possible low motility.

Counting of sperm cells may vary due to human or technical factors (such as thawing temperature, laboratory tools used and the individual count performed by the laboratory worker). If the customer wants to complain about the quality/motility, this requires that the unit has not been used for fertility treatment and that the procedure for handling the donor sperm described in the package list has been followed. A counting chart from the sperm bank must be obtained, completed and returned.

9.3 Information about the donor in the donor profile

The information provided by the donor profile is derived from the sperm bank’s employee observations and measurements (appearance) and impression of the donor, as well as from the donor’s own information. Photos of the donor as a child are also provided by the donor. The sperm bank is convinced that this information is correct, but cannot guarantee this and disclaims any responsibility for erroneous information about the donor in the donor profile.

9.4 Quotas – number of donor children per donor

The customer is informed of the rules in Danish legislation limiting the number of viable pregnancies of Danish recipients treated in Denmark with donor sperm from the same donor. This means that sperm from the same donor can only be used to create a maximum of 12 donor children in Denmark. However, more than 12 children can be created with the intent of additional siblings from the same donor, if the private customer or her partner has a child from the donor already. Furthermore, frozen embryos fertilized with sperm from a donor who has later reached 12 pregnancies can still be used.

A sperm donor will be quarantined if reaching 6 viable pregnancies of Danish recipients treated in Denmark within the first year of distribution of sperm from the donor for treatment in Denmark. The quarantine will apply to donor sperm for treatment of Danish women in Denmark. The customer can choose to either wait until the donor sperm is released from quarantine or exchange the donor sperm if stored in the sperm bank’s storage (see section 5.2).

Countries outside of Denmark may also have rules that limit the number of viable pregnancies from the same donor. The sperm bank complies with any nationally established pregnancy limits that the sperm bank is aware of.

The customer is informed that due to the limitations of quotas in some countries, donor sperm from a specific donor will only be sold in combination with a Pregnancy Slot. A Pregnancy Slot implies – depending on specific national legislation – that the recipient has the right to conceive, either as many children (a family) with a donor as the recipient may want, or one child only.

The customer is informed that the sperm bank has adopted internal guidelines limiting the amount of viable pregnancies worldwide with sperm from the same donor in the categories “ID-release” and “ID-release, donor’s decision in 18 years”. This means that sperm from the same donor in these two categories of donors can be used to create 25 children.
However, more than 25 children can be created for twin pregnancies, and if the donor sperm is used with the intent of additional siblings from the same donor, if the customer or her partner has a child from the donor already. Furthermore, frozen embryos fertilized with sperm from a donor who has later reached 25 pregnancies can still be used. The sperm bank reclaims all responsibility for exceedance of the pregnancy limit in other cases, for instance if pregnancies are reported after the limit of 25 children has been reached, or if a customer/clinic has not complied with her/its obligations to ensure compliance with pregnancy limits.

For donors in the category “ID release” and “ID release, donor’s decision in 18 years”, the customer can purchase the right to one of the maximum 25 viable pregnancies worldwide (Right of use of a specific donor). The Right of use may be relevant to purchase if the customer wants to ensure that the donor does not reach the pregnancy limit of 25 children until the customer has succeeded in ob-taining pregnancy. The price of the Right of use is shown in the current price list on the sperm bank’s website. The sperm bank reserves the right to impose restrictions on the number of Rights of use per donor. A purchased Right of use can, as a rule, not be sold back, unless the donor is permanently blocked.

The customer must stay informed of the quota limit on the sperm bank’s website under “Restricted and Limited Donors”. Here a full list is published detailing all sperm donors that have reached their maximum quota in accordance with national rules and/or the sperm bank’s internally established quota.

Procedures when a donor has reached a quota limit are further described in section 6.3.

9.5 Compensation of donors, etc.

Donors have agreed that the primary purpose of the donation is to help the childless fulfil their desire to have a child.

The donors have accepted in writing that the donor sperm may be distributed to the customers of the sperm bank for the purpose of fertility treatment of women to whom the identity of the donor is unknown and of whom the donor does not know the identity.

The donor receives a compensation of 300 Danish Kroner per donation (subject to adjustments over time) to cover expenses for attendance, loss of earnings, transportation etc.

The sperm bank declares that the price of donor sperm is determined based upon the work, processing, knowledge associated with preparing the sperm for use in sperm donation including, for example, selection, screening, ongoing testing of donors, receipt and handling of donor sperm donations, laboratory handling, freezing and storage of the sperm, preparation of documents, donor profiles, marketing and administration, etc. Thus, there is no sale of germ cells as such, but rather sale of the above-mentioned work.

9.6 Donor’s legal status

The donor has waived all rights to paternity of a donor child. This has been a basic prerequisite for the donor’s donation of donor sperm, that he cannot be considered or judged to be a legal father of the donor children resulting from his sperm donation.

In fertility treatment with the donor sperm, the customer acknowledges and accepts that the donor cannot be considered a legal father to donor children resulting from his sperm donation. The customer fully waives all right of requirement regarding parenting/paternity and any rights that may arise from this when entering into fertility treatment with the donor sperm. The customer acknowledges and accepts that the donor cannot be held bound or liable for any relationship arising from his sperm donation.

The sperm bank will set as a condition for “ID-release” of donor’s identity to the donor child after the donor child has reached the age of 18, that the donor child accepts in writing that the donor cannot be considered a legal father. This also applies to donor children from donors in the donor category “ID-release, donor’s decision in 18 years”.

If circumstances should change in the future making it unable to secure the sperm donor against being held as the legal father or other legal obligations, as assumed in connection with his donation, for example due to amended legislation or legal requirements, the sperm bank reserves the right to refuse disclosure of donor identity of donors in the donor category “ID-release” and “ID-release, donor’s decision in 18 years” to donor children wishing contact.

10. Parental declaration

The customer guarantees to assume parental responsibility in relation to the donor child/children resulting from treatment with donor sperm from the sperm bank, and to care for and treat the donor child/children as their own child/children.

11. Disclaimer

The sperm bank cannot guarantee that treatment with donor sperm will lead to pregnancy, or that any pregnancy will lead to a viable and healthy child. The sperm bank cannot be held responsible for a donor child’s appearance, intelligence, mental health and personality traits.

The customer accepts that the sperm bank cannot be held liable for any possible complications associated with neither pregnancy, birth, nor maternity period. The sperm bank disclaims any responsibility for unwanted pregnancy, multiple pregnancy, spontaneous abortion, pregnancy outside the uterus, stillbirth, genetic, hereditary or infectious disease, etc.

The sperm bank/sperm bank employees cannot be held liable for outcome or consequence of fertility treatment, or for the child’s characteristics, physical or mental status, beyond what may be due to Danish law’s general rules regarding healthcare professional’s responsibility for errors and oversights.

The sperm bank disclaims any liability for damages or costs that may be of direct or indirect consequence of fertility treatment with the donor sperm. For example, the sperm bank does not cover medical expenses, travel expenses, accommodation, loss of income, and other consequential costs irrespective of whether there are errors or defects for which the sperm bank is responsible.

12. Processing of personal data

According to this agreement the sperm bank may process and transfer personal data concerning the customer, including sensitive data such as information about health, pregnancy and birth.

The sperm bank’s privacy policy further describes in which way the sperm bank processes the customer’s personal data. The sperm bank’s privacy policy can be viewed on the sperm bank’s website and must be reviewed and accepted before placing an order on the sperm bank’s website.

13. Privacy, confidentiality and disclosure of donor information

The sperm bank declares that it would keep all information about the customer and, if applicable, the resulting donor child strictly confidential. Information will only be disclosed to the extent that the sperm bank is required contractually or by law.

The customer accepts and acknowledges that the sperm bank is required to ensure full anonymity of donors in a number of situations. Reference is made to, among others, terms and conditions described in section 6.

The customer agrees not to – in breach of the terms of this contract – attempt to find the identity of the donor or to locate the donor or donor’s family, as this would be a violation of the donor’s privacy and harm the sperm bank’s business.

If the customer nevertheless, and in breach of this contract, discloses information about the donor or attempts to trace the donor, it could result in legal action and lawsuits from the sperm bank and/or donor claiming compensation. The customer/final recipient undertakes to indemnify the sperm bank for any loss or claim directed at the sperm bank arising from the customer’s unauthorized disclosure of donor information and attempts to trace the donor.

14. Questions and complaints

If the customer has any questions or complaints, the sperm bank can be contacted at salg@borndonorbank.dk.

In case of a dispute or disagreement in connection with the purchase, the customer may submit the dispute to:

Danish Centre for Dispute Resolution (Center for Klageløsning),
Nævnenes Hus,
Toldboden 2,
8800 Viborg
Denmark

www.naevneneshus.dk 

15. Applicable laws and jurisdiction

The customer accepts that any dispute arising from this contract or use of the donor sperm must be settled in accordance with Danish laws and legislation in Aarhus Courthouse. This applies to both disputes between the customer and the sperm bank, and disputes involving further parties, e.g. donor child and donor. The customer further accepts that the legal language is Danish, and that Danish law and Danish legal system must be used, regardless of international rules on applicable laws may lead to another result.

Annex 1 – Standard Cancellation Form

Fill out this form only if you want to exercise the right of cancellation

Standard Cancellation Form